FAQ

How much is Delivery?

All orders over $199 (up to 4 kg) or more qualify for free standard Australia-wide shipping and a flat rate shipping fee of $9.95 (up to 4 kg) applies to all orders under $198.99 to all Australian customers. Free delivery doesn’t apply for Express Shipping.

Do you offer Express post-delivery?

Yes, We do have an express post service. Please refer to Shipping and returns for more details.

Do you ship internationally?

Yes, we do ship internationally. Please refer to shipping and returns for more details.

What payment method do you accept?

We accept Visa, MasterCard, PayPal, GooglePay, ApplePay and ShopPay.

Is my personal information kept private?

Please be absolutely certain that we consider all the information you share with us totally private and confidential. On any occasion, we will not share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number, and expiration date.

Please note that we do not keep your credit card details online nor we do not save the credit card details on our website under any circumstance, and these details are therefore protected from any breach of security.

Shipping information is only used for internal purposes to enhance the customer shopping experience and is not shared with any outside parties.

Do you have the products listed on your website in stock?

Yes, all the products listed on our website are in stock. Hardly sometimes an inventory error may occur. In that case, we will contact you as soon as possible and refund or change the order if the item is in stock as you prefer.

Can I pick up my order in-store?

Classic Gifts Australia is an e-retail store. Unfortunately, we do not offer a pick-up service.

Do I need to create an account to make a purchase?

No, you can make a purchase without creating an account.

How can I know that you have received my order?

We will send you an email straight after your order has been accepted by us, you will receive a dispatch email as soon as the item is ready and on its way to you with a tracking number of your order.

Can I cancel my order?

Unfortunately, we are unable to cancel or change an order once it has been shipped.

How will my order be packaged?

Each item will come wrapped in paper as well as bubble wrap if need to be protected or if the item is fragile.

Depending on the number of items, your order will arrive either in a box or as a parcel.

Do you accept phone orders?

Yes, phone orders should be placed during business hours. Please e-mail or text and confirm your delivery address after your order is placed.

How long will my order take to arrive?

We dispatch all orders within 24 hours of receipt of payment excluding weekends and public holidays. Delivery time varies depending on your location. Please refer to shipping and returns for more details.

Track The Order

Once we proceed and send your order, you will receive a tracking number via email. Then you can track the delivery status of your order at the Australia Post website.

You can track the order at https://auspost.com.au/mypost/track/#/search

Where is my order?

If you have received an email confirmation that your order has been dispatched, it is on its way to you.

The parcel can be tracked using the tracking number provided in your dispatch email.

The product you bought is now on sale, Can you refund it?

Unfortunately, We are unable to refund an item, if a product goes down in price after you have made a purchase.

What postal service do you use?

We use Australian post and Sendle to deliver your orders.

What are your trading hours?

You can shop online in Classic Gifts Australia 24/7. Our office hours can be referred to the contact us page.

How do I find an exact item?

You can look for an item by using the Search box at the top of our website or you can filter by category and brand using the tabs at the top of our website.

Does Classic Gifts Australia have a yearly sale?

Sales take place at various times throughout the year. Please note that we cannot assure that our sale prices will be equal to, or less than, discounts at other stores.

We also cannot assure that items will still be available for purchase later.

Shipping, Delivery, Return, Exchange, and payment

Please refer to the shipping and returns page for more information.

FAQ