/Frequently Asked Questions
Frequently Asked Questions2018-02-03T23:15:50+00:00

What is the best number to contact you on?

Contact us directly on +61 424260035

How much is Delivery?

All orders over $150 or more qualify for free standard Australia wide shipping and a flat rate shipping fees of $10 applies to all orders under $150 to all
Australian customers.

 

Do you offer Express post delivery?

Yes, We do have express post serivce. Please refer to Shipping and returns for more details.

 

Do you ship internationally?

Yes,we do ship internationally.Please refer to shipping and returns for more details.

 

What payment method do you accept?

We accept Visa,Matercard and PayPal

 

Is my personal information kept private?

Please be absolutely certain that we consider all the information you share with us totally private and confidential. On any occasion we will not share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date.
Please note that we do not keep your credit card details online nor we do not save the credit card details in our website at any circumstance, and these details are therefore protected from any breach of security.
Shipping information is only used for internal purposes to enhance the customer shopping experience and is not shared with any outside parties.

 

Do you have the products listed in your website in stock?

Yes,all the products listed in our website are in stock. Hardly sometimes an inventory error may occur.In that case,we will contact you as soon as possible
and refund or change the order if the item is in stock as you prefer.

 

Can I pick-up my order in store?

Classic Gifts Australia is an e-retail store. Unfortunately, we do not offer pick-up service.

 

Do I need to create an account to make a purchase?

No, you can make a purchase without creating an account.

 

How can I know that you have received my order?

We will send you an email straight after your order has been accepted by us, you will receive a dispatch email as soon as the item is ready and on its way to you with a tracking number of your order.

 

Can I cancel my order?

Unfortunately we are unable to cancel or change an order once it has been shipped.

 

How will my order be packaged?

Each item will come wrapped in paper as well as bubble wrap if need to be protected or if the item is fragile.
Depending on the number of items, your order will arrive either in a box or as a parcel.

 

Do you accept phone orders?

Yes, phone orders should be placed during business hours.Please e-mail or text and confirm your delivery address after your order is placed.

 

How long will my order take to arrive?

We dispatch all orders within 24 hours of receipt of payment excluding weekends and public holidays. Delivery time vary depending on your location. Please refer shipping and returns for more details.

 

Where is my order?

If you have received an email confirmation that your order has been dispatched, it is on its way to you.
The parcel can be tracked using the tracking number provided in your dispatch email.

 

The product you bought is now on sale, Can you refund it?

Unfortunately, We are unable to refund an item, if a product goes down in price after you have made a purchase.

 

What postal service do you use?

We use Australian post to deliver your orders.

 

What are your trading hours?

You can shop online in Classic Gifts Australia 24/7. Our office hours can be refered in contact us page.

 

Do you offer wholesale prices?

Classic Gifts Australia is an e-retail store. We do not offer wholesale prices or sell our products in bulk discounted quantities.

 

How do I find an exact item?

You can look for an item by using the Search box at the top of our website or you can filter by category and brand using the tabs at the top of our website.

Does Classic Gifts Australia have a yearly sale?

Sales take place at various times throughout the year. Please note that we cannot assure that our sale prices will be equal to, or less than, discounts at other stores.

We also cannot assure that items will still be available for purchase later.

Shipping/Delivery,Return,Exchange and payment

please refer to shipping and returns page for more information.